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Questionnaire
General satisfaction with our company?
Extremely high satisfaction
High satisfaction
Certain satisfaction
Dissatisfaction
High dissatisfaction
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How well do our services meet your needs?
Extremely good
Very good
Fairly well
Not very good
Very bad
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Value for money of the service?
Excellent
Above average
Average
Below average
Poor
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How well have we responded to your questions or issues about our services?
Extremely good
Very good
Fairly well
Not very good
Very bad
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How do you assess the substantive quality of the information contained in calibration certificates and/or test reports provided by the laboratory?
Extremely good
Very good
Fairly well
Not very good
Very bad
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To what extent is the information on our website about the laboratory useful to you?
Extremely good
Very good
Fairly good
Not very good
Very bad
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Is the laboratory's service delivery time satisfying?
Extremely good
Very good
Fairly well
Not very good
Very bad
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How do you assess the substantive competence of the laboratory staff?
Extremely good
Very good
Fairly well
Not very good
Very bad
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How often do you use our services?
Several times a month
Once a month
Once a quarter
Every six months
Once a year
Never
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What is the probability that you will continue to work with us in the future?
Extremely likely
Very likely
Quite likely
Not very likely
Very unlikely
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How likely are you to recommend our company to a friend or co-worker?
10-Very high
9
8
7
6
5
4
3
2
1-minimal
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Do you see a need to extend our services?
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